Refund Policy

At APSI Inc., we aim to provide high-quality products and services to our customers. To ensure clarity and fairness, we have established the following refund policy:

1. Case-by-Case Basis
   Refunds will be considered on a case-by-case basis. Each request will be evaluated individually to ensure a fair and appropriate resolution.

2. Installed and Used Products
   Products that have been installed or used are not eligible for a refund. We encourage customers to carefully evaluate their purchases prior to installation or use.

3. Misuse and Unintended Usage
   Products that fail due to use outside of their intended purpose are not eligible for a refund. It is the customer's responsibility to ensure that products are used as intended.

4. Custom Designed Parts
   Custom-designed parts are not eligible for refunds. These parts are tailored to specific customer requirements and cannot be returned or refunded.

5. Customer Service Commitment
   At APSI Inc., we treat all refund matters with the seriousness and importance they deserve. We are committed to seeing resolutions for all concerns, and customer service is our top priority. Each case will be addressed in a timely manner to ensure fairness and satisfaction.

Please note that this policy is subject to change and may be updated to better serve our customers.

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